This nationally recognized qualification will provide you practical skills and experience to lead and manage a range of businesses. This course will provides graduates with the skills and knowledge required to perform effectively as a manager, team leader or supervisor managing a workplace.

Graduates of this course will have gained knowledge and awareness of management practices, an understanding of the dynamics and principles underlying effective functioning of work groups, as well as the necessary skills to competently function within small and/or large organisations.

Program Outline

This qualification includes 12 units, 6 core and 6 elective units. 

BLOCK 1: MANAGING YOURSELF & OTHERS

BSBPEF501 – Manage Personal Work Priorities and Professional
Development
BSBLDR522 – Manage People Performance
BSBTWK503 – Manage Meetings

BLOCK 2:  CONTINUOUS IMPROVEMENT, TEAMS & CUSTOMER SERVICE

BSBTWK502 – Manage Team Effectiveness
BSBLDR411 – Demonstrate Leadership in the Workplace
BSBSTR502 – Facilitate Continuous Improvement

BLOCK 3: COMMUNICATION, PLANNING AND CRITICAL THINKING

BSBCMM511 – Communicate with Influence
BSBOPS502 – Manage Business Operational Plans
BSBCRT511 – Develop Critical Thinking in Others

BLOCK 4:  MANAGING RISK, WORKPLACE RELATIONSHIPS AND DEMONSTRATING EMOTIONAL INTELLIGENCE 

BSBOPS504 – Manage Business Risk
BSBPEF502 – Develop and Use Emotional Intelligence
BSBLDR523 – Lead and Manage Effective Workplace Relationships


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BSBSTR502 Facilitate Continuous Improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

The unit applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives. At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

BSBOPS504 Manage Business Risk

Welcome to BSBOPS504 Manage Business Risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

BSBTWK503 Manage Meetings

Welcome to BSBTWK503 Manage Meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

The unit applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace. These individuals may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

NEW BSBMGT502 Manage People Performance

Welcome to Manage People Performance

This online learning block covers the following unit:

·        BSBMGT502 Manage People Performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.